Warranty
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Warranty (last updated 02/25/2008)
ALL warranties are covered by manufacturer, X-
Selected 90 day warranty models include:
Electric Bicycle's XB-
The warranty starts the day
the scooter is delivered to you. This warranty covers factory defects and defaults
only. We do not cover misuse or broken parts caused by the user or by any other event.
The manufacturer will pay for standard shipping service costs on the first warranty
shipment only. Any additional warranty parts that are needed will require the customer
to pay all shipping costs.
Battery Warranty: The manufacturer offers a full 6-
Selected 1 year battery warranty models include: Models XM-
If any battery should become faulty within the specified warranty period
we will replace the battery free of charge. The manufacturer requires that defective
batteries be returned to them for exchange. The manufacturer does not pay the shipping
fee's to return the batteries, however manufacturer will pay to ship the replacement
batteries back to you. If you have questions about our warranty, please contact our
Gasoline Engine Warranty: The manufacturer offers a 30 day warranty on all gas engines
for all models.
The manufacturer offers a 1 year engine warranty on selected ATV's
& Moped Motorcycles models:
XA-
Limited Warranty Details
What is covered & what is not covered:
1. Scooter Body: Damage
to any plastic/fiberglass part that is a result of shipping is covered only if it
occurred during shipping. Shipping damage must be reported immediately after delivery
to be covered under warranty. Otherwise, the plastic/fiberglass body parts are not
covered under this warranty. If, after careful inspection by our technical support
department it is determined that the scooter was damaged during shipping (digital
photos may be required by e-
2. Tires, tubes & kick stands: These
items are NOT covered unless they are damaged as a result of shipping.
3. During
the first 30 days of the warranty: The manufacturer will replace any defective part
free of charge and free of shipping charge to the end user of the scooter. The manufacturer
may require certain parts to be shipped back to them before replacing those parts.
Shipping costs back to the manufacturer must be paid for by the end user / customer.
Call tags will never be issued.
Pocket Bike & Gas Scooters Models Starting With 'XG' Warranty: "Manufactures defects
will only be covered"
1. Engines are covered. Each engine is started, tuned up and
tested before we ship the pocket bike or gas scooter to you. Failure to premix oil
with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter
pull starters can be purchased online. Contact us for details.
3. Tires, tubes & flat
tires are not covered unless damaged during shipping. (Damage must be reported to
us immediately.
Return Policy:
Scooter & pocket bike returns are not allowed.
In the rare occasion
that a special circumstance scooter return is allowed, the scooter must be packed
up in it's original shipping carton or a suitable substitute, all accessories and
parts must be included and you must write the manufacturer’s RMA (Return Merchandise
Authorization) number clearly on the outside of the carton or we will refuse your
shipment. Return shipping charges are the responsibility of the customer, and must
be shipped back to the manufacturer.
Any scooter or pocket bike that arrives at our warehouse without a valid authorized RMA number (Return Merchandise Authorization) clearly written on the outside of the shipping carton will be refused. Freight collect and COD packages will not be accepted. We never issue call tags. Unauthorized returns are subject to a $35.00 restocking fee plus the original cost of shipping.
S&H charges are not refundable if customer refuses delivery (other than for damage), if customer cancels order after order is placed (see no cancellation policy below) or if customer refuses to allow our technical support department to assist them in solving the problem.
Signature Required Option: We make a Signature Required Service available to all our customers at the time of purchase for a minimal fee. If this service is not purchased the manufacturer will not be responsible for packages that have been left at the recipient's door and consequently lost and/or Stolen.
Order Cancellation Policy: Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.
Electronic Parts: Electronic Parts are non-
Lifetime Technical Support: Lifetime technical support is provided to each customer
that purchases from us. Technical support is provided by email
to open a support ticket.
After a support ticket has been opened a trained technician will respond to your
ticket and an e-
Disclaimer: The manufacturer & GeturScooter.com are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters, gas scooters & pocket bikes. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always scoot safely. Know your laws before you go scootin. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.